FAQ - LASHES

What are eyelash extensions?

Eyelash extensions are permanent, silk/mink extensions which are individually applied to your own natural lashes one by one using a special formulated adhesive that lasts up to 4 weeks. They come in a variety of different curls, thickness and lengths. 

What do I have to do before arrival to my lash extension appointment?

Prior to arriving to your appointment, please come with no eye make-up on. However, if you are coming from work, we do have products to remove your eye make-up. Please arrive a few minutes early to remove your make-up so that this does not cut into your service time. For optimal bonding, lashes should be make-up, oil, serum or cream free and dry a few hours before we perform the lash extension service. Any debris from oily make-up remover or left over mascara can compromise the bond. 

How are these eyelash extensions applied?

Jennifer cleanses and preps the natural lashes making sure that they are squeeky clean prior​ to application. She then applies a protective eye gel pad under the eyes – not only does this protect the eye area from pointed tweezers but also doubles as an anti-aging treatment as well. Once the eye pads are secure, Jennifer will choose a custom blend of 3-5 lashes just for you. These silk or mink lashes are lightly dipped in a special lash adhesive and isolates the natural lash is carefully with two tweezers so that she can precisely apply them to the existing lashes with a “seamless” application as you relax in a comfortable bed.

How long does this procedure take?

A full set of classic eyelash extensions takes between 1.5 to 2hrs to apply. 

How often do you need to touch up / fill the extensions?

Most clients usually come in for a touch-up every 2 to 4 weeks depending of the style they choose . Jennifer highly recommends those clients that have naturally oily skin or are active (hot yoga, run, spin classes, swimmers etc) to come in sooner (2 to 3 weeks). Clients that cleanse properly (Jennifer recommends Sugar Lash Pro - lash cleanser) daily to help keep your lashes clean, healthy and help with the retention and longevity of our lashes.

Can I shower or workout with my lash extensions on?

Yes, of course and in fact we encourage it! Wait at least a minimum of 24 to 48  hours after a new set or fill for optimal bond.

What style do I choose the style/length?

Every single visit begins with a consultation with Jennifer, where she will discuss the length, curl and fullness that you are trying to achieve. Please note that the length and fullness will truly depend on the length of your natural lashes.

Can I apply mascara on my lash extensions?

 It is not recommended. Mascara will clump, tangle and damage your eyelash extensions. You get your eyelash extension for a reason - TO MAKE YOU DAILY ROUTINE QUICK AND EASY. No mascara needed :)

How do I care for my new lash extensions?

Jennifer will provide you with After-Care instructions during your lash appointment.  Please do not get your extensions wet, especially oil-based products near the eyelid close to the extensions and especially during the first 24 to 48 hours hours after your appointment.

CANCELLATION & REFUND POLICY 

Cancellations are accepted up to 24 hours before scheduled appointments. If cancellations or rescheduling is made within 24 hours, Jennifer may ask you for a deposit for your next appointment or charge a cancellation fee prior to your next appointment. No shows automatically forfeit their deposit. If you are unhappy with the results of your appointment,  Jennifer  encourages you to communicate this, as she aspires to give you the best lashes possible. No change of mind refunds are offered. Your payment covers products used and the time and experience spent. You are welcome to book a lash removal. In the instance of an allergic reaction, Jennifer will offer a complimentary removal.


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